IQOS by PHILIP MORRIS
We developed a robust marketplace for IQOS, managed multi-store operations, and integrated social commerce solutions. Our services included fulfillment, last-mile delivery, and payment reconciliation, supported by digital marketing, social media management, and customer support to enhance their digital presence and operational efficiency.
Services and Technologies Delivered.
Online Store Management
End-to-end online store management, covering multistore setup, professional product photography, product and order management, reporting and analytics and technical support.
Social Media
Creating a strong online presence through profile optimization, engaging content, professional visuals, community engagement, targeted campaigns, and performance-driven strategies for meaningful connections and growth.
Digital Marketing
Integrated digital marketing services, including SEO, social media, content, emaill SMS, SEM campaigns and affiliate ads, designed to enhance visibility, engage audiences and increase conversions and profitability.
Branding
Comprehensive branding solutions are designed to establish a strong identity, communicate your values, and connect with your audience through logo design, visual identity, brand storytelling, and strategic rebranding efforts.
Social Commerce
Managing a volume of calls every month, addressing a wide range of inquiries with professionalism and efficiency. From providing detailed product information to assisting with delivery tracking and resolving payment-related issues, our agents ensure seamless customer experience at every interaction
Customer Support
Delivering seamless assistance across live chat, WhatsApp, email, phone and social media, we ensure professional, timely responses that build trust, loyalty and customer satisfaction.
Fulfillment
Secure storage, orders managed accurately, and last-mile delivery handled efficiently. Inventory tracked precisely and vendor coordination streamlined for seamless logistics, enabling business growth.
Last-Mile Management
Efficient last-mile management ensures reliable deliveries through optimized routes, real-time tracking, communication, trained personnel, streamlined returns, and continuous performance monitoring to enhance customer satisfaction and operational success.
Payment Reconciliation
Simplify financial management with accurate tracking of transactions, online payments, and shipping costs. Transparent processes provide full visibility, allowing you to focus on growth while we ensure financial precision.
Web and App Development
Delivering innovative web and mobile applications tailored to meet your business’s specific needs. By combining cutting-edge technology with intuitive design, our solutions enhance user experiences, optimize functionality, and ensure seamless scalability for sustainable growth.
Photo and Video Production
Delivering high-quality photo and video content tailored to your campaign's vision and objectives. From concept creation to final delivery, we ensure a seamless process with attention to detail, covering every aspect from pre-production planning to post-production polishing.